Michael and Kathryn share their process for taking something from the idea stage to the implementation stage. If you need some encouragement or tips on what baby steps to take to start tackling a big goal, then this podcast episode is for you!

Michael and Kathryn debunk the common myth that 'Hope' is not a legitimate strategy and discuss how you can leverage the power of hope to inspire your customers. If the word 'hope' sounds like a wishy-washy term to you, and you've shied away from using it your business marketing, then this episode is for you!

In this episode, Michael and Kathryn focus on the culture of an organization and the Net Promoter Score System you can use to help your company become a Passion and Provision® company.

Michael and Kathryn discuss the system from Robert F. Mager's book, Analyzing Performance Problems. There are 7 steps that will help you solve any problem you might face in your company. If you need to figure out why people aren't doing what they should be and what you can do about it, then this episode is for you!